Contact Us
We're here to help with account enquiries, technical issues or general feedback. Our support team is authorised to assist with verification, deposits, withdrawals and security queries, and will act in your favour to resolve problems quickly. Contact us for account-related guidance, responsible-gambling tools or to report concerns. Our organisation aims to provide clear, practical help via email, live chat or phone through the customer service centre. We aim to reply promptly to all enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (help with account, deposits and payments) |
| General enquiries | [email protected] (press, billing and general enquiries) |
| Affiliate enquiries | [email protected] (partnerships, tracking and offers) |
| Phone | +44 20 7946 0382 |
| Working hours | Mon-Fri, 09:00-18:00 |
| Response time | (Email replies within 24 hours; live chat usually immediate) |
Contact Us by Email
Email is the preferred way to contact us for detailed requests, account matters or when you need to send documents. Please email [email protected] with a clear subject line and current contact details to help us handle your enquiry quickly. Including account ID and any relevant attachments will avoid delays and speed up our response.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account, payment or bonus questions are usually handled faster, while complex issues such as KYC checks, large withdrawal reviews or regulatory matters may take longer to resolve. If we need extra time we'll let you know and provide an estimated timescale for completion.
Feedback
We'd love your feedback, suggestions or ideas to make the site better. Please use the feedback form, live chat or help centre to tell us what you think. All messages are reviewed carefully by our team and used to improve navigation, promotions and the overall user experience. Your input helps shape future updates, so don’t hesitate to get in touch.