Privacy Statement

Welcome to the privacy policy for CosmoBet. This page explains how we collect, use and protect the personal information you give us when you register an account, place bets, use our services or browse our site. We take your privacy seriously and aim to be clear about what data we hold, why we hold it and how you can manage your information.

Types of data we collect

Personal data

When you create an account we collect information that identifies you, such as your name, date of birth, registered address, email and phone number. We may also collect identity documents as part of verification checks, together with any correspondence you send to our support team.

Technical data

We collect technical information automatically when you use our site, including IP address, device type, browser, operating system, screen resolution and log-in times. This helps us operate the service securely and improve performance on mobile and desktop.

Transactional data

We record details of your deposits, withdrawals, bets, game-play and other transactions. Payment method details are stored as required for processing and fraud prevention. We do not store full card details on our systems - those are handled by our payment partners.

How we use your information

We use data to operate your account, process transactions, verify identity, prevent fraud, comply with legal obligations and detect suspicious activity. We also use anonymised or aggregated data to improve product performance and to resolve disputes. We do not use your personal data for purposes beyond those set out here without your consent.

Data protection practices

We protect your information using industry-standard technical and organisational measures, including encryption, secure access controls and regular security reviews. Access to personal data is restricted to authorised staff and third parties who need it to perform services on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies to manage your session, remember preferences and provide personalised content. Some cookies are essential for the site to function, while others are used for analytics and to show relevant content. You can control cookie settings in your browser or via our cookie preferences tool.

User rights

You have rights over your personal data, including the right to access the information we hold, request correction, object to processing and request restriction. If you want to exercise any of these rights, contact our data team using the contact details provided in your account area.

Access, correction and deletion of data

If you need to update your details or request deletion, we will respond and take action where appropriate, subject to legal or regulatory obligations that require us to keep certain records. Requests are handled securely to protect your privacy.

Information sharing and third parties

We may share data with service providers who support our operations, such as payment processors, identity verification services and customer support platforms. We may also disclose information to comply with legal requirements or in response to lawful requests. Where possible we use processors who adhere to recognised data-protection standards.

Privacy policy updates

We may update this policy to reflect changes in our services or legal obligations. We will publish any updates on our site and, where appropriate, notify account holders. For clarity on any point, please contact [email protected]. Note that Cosmo Bet users should check this policy regularly for changes.